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Important Announcement Last Updated 1:23 PM 17/04/2014

Substitutions on waitrose.com

 

Our substitution policy means that where an item is unavailable, we will always substitute for the same or higher value, but you will never pay any more.

 

You can choose not to accept substitutions for any individual item within your order by unticking the check box against that product in your mini trolley.

 

To do this, you need to click on the trolley symbol in the header and you will then see all of your selected products.

 

At the bottom of each product there is a box entitled Allow Substitution. Untick the box if you do not want a substitution. You can amend your preference on each product in the same way

 

When you have finished press Continue Shopping to select more products or proceed to Checkout.

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Branch finder

 

To find out about the services, opening hours and contact details of Waitrose branches click on the Branch Finder here.

 

Thank you.

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