myWaitrose

Frequently Asked Questions

Can I have an extra ‘myWaitrose’ card?

If you currently have a permanent plastic 'myWaitrose' card you can call Customer Service (details at the bottom of this page and select Option 1) to request a replacement and you will be provided with a new card as well as two keyfob size cards. Read more >
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Can I use my 'myWaitrose' card at the self-scan tills?

Yes you can. Please scan your card when prompted. Read more >
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Can I use my 'myWaitrose' card in Shell/Welcome Break?

Unfortunately not. Your myWaitrose card is only valid in Waitrose stores, excluding motorway service stations and petrol stations. Full Terms and Conditions can be found here Read more >
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Can I use my 'myWaitrose' card with my online shopping?

If you have a Waitrose.com account you will need to register your myWaitrose card to this account. You can do this by clicking on the myWaitrose Card link in the header (on the waitrose.com Homepage) and select the option to register your card and follow the steps. Once your card is linked it w... Read more >
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Can I use my 'myWaitrose' card with Quick Check?

Yes you can. Please scan your myWaitrose card using the scanner when you start your shop. Read more >
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Can my friends or family use my 'myWaitrose’ card?

The myWaitrose card can only be used by the member who is named and registered for the card or their partner/spouse/civil partner. Read more >
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How are you using my 'myWaitrose' data?

Through myWaitrose we can see more accurately how you choose to shop with us. We use customer data to ensure we can be increasingly relevant sending offers and messages to you. Read more >
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How can I apply for a 'myWaitrose' card?

Please click here and select 'Join myWaitrose' Once you have joined myWaitrose, you will be able receive your benefits immediately online and follow the instructions to print off your temporary card to use in store. Your permanent myWaitrose card will be sent to you in the post within 2-3 w... Read more >
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How can I obtain a second 'myWaitrose' card?

The myWaitrose card you have received can be used by the person named on the card or by a partner/spouse/civil partner. Each member of myWaitrose is entitled to one myWaitrose account and one card only and unfortunately we cannot link together accounts of people who reside at the same address.... Read more >
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How do I know that my 'myWaitrose' card has been registered to my online shop after activation?

You can check the status of your myWaitrose card by clicking into My Account on the header of the homepage. If your card has been activated you will see 'Membership activated' at the top of the myWaitrose area. If you have not registered your card or you wish to join myWaitrose please click t... Read more >
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How long should I expect to wait for a 'myWaitrose' card after signing-up online?

We aim to dispatch new cards as soon as possible, however you should expect to receive your card within 2-3 weeks after signing-up online. Read more >
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I have received a 'myWaitrose' card addressed to a previous occupant, can you remove their details and add mine?

Yes, we can remove the incorrect details. To have the incorrect details removed, please email your request to mywaitrose@waitrose.co.uk with myWaitrose Card - Details as the subject. Please include the full name and address for removal within the email. If you'd like to apply for your own m... Read more >
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I presented my 'myWaitrose' card when I bought my stamps, but it didn’t scan?

There are certain products that aren’t included in the Swipe to Win draw, such as tobacco, stamps, E-top up, Lottery, gift vouchers and gift cards. (A full list of products that are not included are in the terms and conditions). Read more >
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I’ve lost my 'myWaitrose' card, can I have a replacement?

All 'myWaitrose' benefits are connected to your 'myWaitrose' card so it’s important to swipe your card every time you shop. To request a replacement myWaitrose card please email mywaitrose@waitrose.co.uk with 'myWaitrose Card - Replacement' as the subject, ensuring you include your full name an... Read more >
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Is there an online version of the Swipe to Win competition?

Yes, any grocery orders you place from your Waitrose.com account will be entered into the draw at your delivery branch. Read more >
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