myWaitrose

Frequently Asked Questions

Can I use my 'myWaitrose' card at the self-scan tills?

Yes you can. Read more >
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Can I use my 'myWaitrose' card in Shell/Welcome Break/Cookery School?

Unfortunately not. Your myWaitrose card is only valid in Waitrose stores, excluding motorway service stations, petrol stations and Waitrose Cookery School. The card can be used in hospitality areas. Read more >
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Can I use my 'myWaitrose' card with my online shopping?

If you have a Waitrose.com account you will need to register your myWaitrose card to this account. You can do this by clicking on the myWaitrose Card link in the header (on the waitrose.com Homepage) and select the option to register your card and follow the steps. Once your card is linked it w... Read more >
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Can I use my 'myWaitrose' card with Quick Check?

Yes you can. Please scan your myWaitrose card using the scanner when you start your shop. Read more >
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Can my friends or family use my 'myWaitrose’ card?

The myWaitrose card can only be used by the member who is named and registered for the card or their partner/spouse/civil partner. Read more >
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Forgotten to swipe your 'myWaitrose' card?

Have you shopped with Waitrose and forgotten to swipe your myWaitrose card? Don't worry you can register your receipt details here Read more >
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How are you using my 'myWaitrose' data?

Through myWaitrose we can see more accurately how you choose to shop with us. We use customer data to ensure we can be increasingly relevant sending offers and messages to you. Read more >
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How can I apply for a 'myWaitrose' card?

If you have a Waitrose.com account you can apply for a myWaitrose card. Simply click on the myWaitrose Card link in the header (on the waitrose.com Homepage) and select the option to request a card and follow the steps. Once you have joined myWaitrose, you will be able receive your benefit... Read more >
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How can I obtain a second 'myWaitrose' card?

The myWaitrose card you have received can be used by the person named on the card or by a partner/spouse/civil partner. Each member of myWaitrose is entitled to one myWaitrose account and one card only and unfortunately we cannot link together accounts of people who reside at the same address. If... Read more >
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How do I know that my 'myWaitrose' card has been registered to my online shop after activation?

As long as you have registered your myWaitrose card to your account it will automatically be used on all your future online shopping orders. If you have not registered your card or you wish to join myWaitrose please click the following link: www.waitrose.com/mywaitrose Read more >
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How do I register my temporary 'myWaitrose' card?

You can register your card here (opens in a new window) and your permanent myWaitrose card will arrive with you in 2-3 weeks. Read more >
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How long should I expect to wait for a 'myWaitrose' card after signing-up online?

We aim to dispatch new cards as soon as possible, however you should expect to receive your card within 2-3 weeks after signing-up online. Read more >
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I have received a 'myWaitrose' card addressed to a previous occupant, can you remove their details and add mine?

Yes, we can remove the incorrect details. To have the incorrect details removed, please email your request to mywaitrose@waitrose.co.uk with myWaitrose Card - Details as the subject. Please include the full name and address for removal within the email. If you wish to hold your own myWaitrose c... Read more >
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I have received a 'myWaitrose' card through the post, can I use this with my online shopping?

If you have a Waitrose.com account you can register your permanent myWaitrose card to it. Simply click on the myWaitrose Card link in the header (on the waitrose.com Homepage) and select the option to register your card and follow the steps. If you haven't registered for a Waitrose.com account y... Read more >
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I presented my 'myWaitrose' card when I bought my stamps, but it didn’t scan?

There are certain products that aren’t included in the Swipe to Win draw, such as tobacco, stamps, E-top up, Lottery and gift vouchers. (A full list of products that are not included are in the terms and conditions). Read more >
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