Contact Us

Customer Sales and Support Centre

 

To email us concerning the categories 1-8 below please click here: Contact Us.

  1. Shopping Online
  2. Shopping in Branch
  3. myWaitrose
  4. Product Complaint
  5. Marketing Mailings
  6. Mobile Enquiries
  7. Other Enquiries
  8. Waitrose Kitchen 

Telephone: (8am-10pm Monday-Friday, 8am-9pm Saturday, 9am-7pm Sunday): 0800 188 884 Fax: 01344 824 978

 

From outside the UK: 44 (0)1344 82 5232

 

Email: customersupport@waitrose.co.uk

 

myWaitrose card enquiries email: mywaitrose@waitrose.co.uk

 

Address: Customer Sales and Support Centre, Waitrose Ltd, Doncastle Road, Bracknell, Berkshire, RG12 8YA

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Waitrose Wine, Flowers and Gifts Direct

 

Telephone: (8am-10pm Monday-Friday, 8am-9pm Saturday, 9am-7pm Sunday): 0800 188 881 Fax: 01344 824 978 

 

From outside the UK: 44 (0)1344 82 5232

 

Email: waitrosedirect@waitrose.co.uk

 

Address: Customer Sales and Support Centre, Waitrose Ltd, Doncastle Road, Bracknell, Berkshire, RG12 8YA

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Waitrose Garden in association with Crocus

 

Orders

 

Telephone: 0844 557 2631 (24hr – 7 days a week)

 

Customer Service

 

Telephone: 0844 557 2630 (9am-5pm Monday-Friday)

 

Email: customerservices@waitrosegarden.com

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my John Lewis membership club

 

Telephone: (8am-9pm Monday-Friday, 8am-8pm Saturday, 10am-6pm Sunday and 9am to 6pm Bank Holidays): 08456 100 312

 

Email : myJL@johnlewis.co.uk

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Account Card Services

 

John Lewis Card Services: 0845 300 1223
John Lewis lost and stolen cards: 0800 015 3036

 

Waitrose Card Services: 0845 300 3127
Waitrose lost and stolen cards: 0800 015 3038

 

Peter Jones Card Services: 0845 300 3125
Lost and stolen cards: 0800 015 3037

 

Partnership Card Services partnership card services: 0845 300 1223
Partnership Card application requests: 0845 366 6888
Partnership Card lost and stolen: 0800 015 3037

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Waitrose Kitchen magazine

 

For questions or comments regarding Waitrose Kitchen magazine only

 

John Brown Publishing

136-142 Bramley Road

London

W10 6SR

 

Telephone: 020 7565 3117

Fax: 020 7565 3076

 

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Accident Claims 

 

If you’ve suffered any kind of accident resulting in injury in the course of business with us, please call 0800 188 884 in the first instance to discuss your experience. 

 

If you’ve already spoken to us, but aren't satisfied with our response, then you may wish to seek professional advice on how to proceed. Your professional advisor should visit  www.claimsportal.org.uk.

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